RETURNS & REFUNDS

Last updated August 28, 2026

PHYSICAL PRODUCTS

SCK Diagnostics Inc accepts returns and exchanges for eligible physical products requested within 30 calendar days of delivery. To qualify, the item must be unused, uninstalled, undamaged, and in its original packaging with all parts and proof of purchase.

NON-RETURNABLE ITEMS

Installed or used electrical and lighting products, custom or special-order items, final-sale items, and damaged or incomplete returns are not eligible unless the product arrived defective or SCK Diagnostics shipped the wrong item. Completed diagnostic, programming, calibration, installation, and other labor charges are non-refundable once performed.

HOW TO START A RETURN

Before sending anything back, contact us at https://www.sckdiagnostics.com/contact-us with your order number, the item, and the reason for the request. Returns sent without authorization may be delayed or refused. We will provide the return instructions and return address after approval.

RETURN SHIPPING AND REFUNDS

For non-defective returns, the customer is responsible for return shipping. If an item arrived defective or incorrect, SCK Diagnostics will provide return instructions and cover reasonable return shipping after confirming the issue. No restocking fee applies to eligible returns. Approved refunds are issued to the original payment method after the returned item is received and inspected. Original shipping charges are not refundable unless the return is due to our error. Allow 5–10 business days after approval for the payment provider to post the refund.

EXCHANGES AND WARRANTIES

Eligible exchanges follow the same 30-day window and condition rules. Manufacturer warranty claims may require inspection and may be handled under the manufacturer’s warranty terms.

QUESTIONS

Use our contact form at https://www.sckdiagnostics.com/contact-us before returning an item.